Lovylia – Frequently Asked Questions (FAQ)

1. How long does it take to process and ship my order?

All orders are processed within 1 to 2 business days, not including weekends or holidays. Once your order ships, you’ll receive a confirmation email with tracking information.

2. How long does delivery take?

We offer Standard Shipping within the United States, which typically takes 7 to 12 business days after dispatch. Delivery times may vary depending on your location and carrier delays.

3. Do you ship internationally?

At this time, we only ship to addresses within the United States. We are not offering international shipping yet.

4. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package. You can also reach out to our support team if you didn’t receive tracking details.

5. What payment methods do you accept?

We accept the following secure payment methods:

• Visa

• MasterCard

• American Express

• Discover

• Diners Club

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

6. Is my payment information secure?

Yes. Lovylia uses advanced SSL encryption to protect your data. Your payment details are never stored on our servers and are securely processed by our trusted payment partners.

7. Can I cancel or change my order after placing it?

If your order has not yet been processed, we may be able to cancel or update it. Please contact us as soon as possible at support@lovylia.shop or call +1 937-562-7220.

8. What if I entered the wrong shipping address?

If your order hasn’t shipped yet, we may be able to correct the address. However, if the package has already been dispatched, we cannot guarantee rerouting or delivery. Please double-check your shipping address before placing your order.

9. What should I do if my package is delayed or missing?

If your order hasn’t arrived within the estimated delivery window, please reach out to our support team. We’ll assist you in tracking it down or resolving the issue.

10. How can I contact customer support?

We’re here to help. You can reach us through:

• Email: support@lovylia.shop

• Phone: +1 937-562-7220

• Live Chat: Available on our website